"PetHub" isn't just a catchy name (although, we're pretty proud of how catchy it is). We created the company with a goal to establish a "hub" for all your pet's essential information to live for easy access.
Having the ability to include medical information, vaccination records, behavioral traits, and contact information for multiple pet caretakers (their "safety circle) is one of the reasons PetHub is such a valuable tool for pet parents.
We recognize the value in having a single "hub" but also know that you, as a pet parent, may have questions or concerns about who can access contact information or other information on your pet's profile.
Do me a favor, go grab your pet's PetHub tag. If it's attached to a pet's collar, promise me you're telling your pet how much you love them as you grab the tag. Okay, now that you have the tag, you can see that one side has a design and the other has three options for instant access:
- a scannable QR code in the middle
- a toll-free 24/7 found pet hotline number on the left
- a link with pethub.me/ and a unique series of numbers and letters on the bottom
These three options allow anyone who finds your lost pet to contact you or the other people you've indicated as members of your Safety Circle.
After learning the three ways a person could access you or your Care Circle's contact information is probably "Wait, who sees what and can I control that?" In a world where information privacy is something many people are hyper aware of, this question make perfect sense.
Here's how PetHub helps to protect your privacy.
If a person finds your pet, and they scan the QR code OR the use the link on the bottom of the tag, they will only see information you've opted in to being shared.
If a person finds a pet and calls the toll free number, a real human will answer the call and be able to access other key unpublished information and they will connect you with the person who has found the pet, without divulging specific details you would rather not share.
You can update your privacy control preferences as often as you'd like.
If you're ever curious about when and where your pet's tag has been scanned, it's a feature easily access once you're logged into your account.
Log in and take a look at the top left side of your pet's profile. There should be three buttons: "My Pets," "Show All," and "Add a Pet."
Click "Show All," and you'll be taken to a new page with three new buttons across the top, "Add a Pet," "View Safety Circle," and "View Tag Activity."
If your pet's tag has been scanned, clicking on the third button will let you know when and where it happened.
Comprehensive Dashboard Tour
Wanna see a walk through tour of all this important info? Check out the comprehensive dashboard tour our co-founder and CEO, Lorien Clemens has created for you!