Frequently Asked Questions
See the yellow “Help?” tab floating on the right side of your screen? You can click that button on any page on the PetHub website to see frequently asked questions.
- How do I set up my PetHub account?
- How do I activate my pet’s new digital ID tag?
- I got a notice that my pet’s tag was scanned, but I didn’t scan it. What’s going on?
- I already paid for my pet’s license, why is your website making me pay again?
Didn’t find the answer to your question in our FAQs? Send us an email!
Email is the best way to reach our Customer Care team. Use the button below to send us an email 24/7 and we will respond within 2 business days.
Are you interested in partnering with PetHub?
We have a lot of opportunities to partner with us and would love to start a conversation. Use the links below to learn more about how PetHub’s custom digital ID tags can help your business or organization, join our affiliate program to promote our products to your customers, or advertise to our Pack members.