A few questions will come-up as you start to use our new forums. We'll add the most commonly asked ones along with the answers here and keep updating this list.
- Q: How do I change my user name?
A: Three steps to update your user name:
- Click on the "My Account" link on the upper-right of this page (or visit https://www.pethub.com/user)
- Click the "Edit" tab
- Change your name and then scroll to the bottom and click the Save button
- Q: How do I get my photo to appear next to my posting?
A: We're working on that. If you created your account using Facebook sign-up, we were able to use that profile photo. We'll be surfacing your profile photo soon so you can change/add/delete it
- Q: Where else can I look for help?
A: Lots of places including:
- FAQ page - https://www.pethub.com/FAQ
- Knowledge Base - https://pethub.ladesk.com/
- Help? - that floating "Help?" button on the right-side of your screen
- Envelope/Chat - that floating envelope / chat icon at the lower-left corner of your screen
- Contact Us - our Contact Us page: https://www.pethub.com/contactus