What Information Do We Collect?
We collect information from you when you register on our website, subscribe to our newsletter, respond to a survey, complete a form, make a purchase, or add information about a pet. The information we collect is not limited to text and may include photographs, graphics, audio, video, and other information you submit to us.
When you place an order or register on our website, you may be asked to provide information such as your name, date of birth, email address, mailing address, telephone number, payment information, and other personal information. You may browse many areas of our website without creating an account.
How Do We Use Your Information?
First and foremost, the information you provide helps us facilitate the reunification of you and your pet if your pet becomes lost. As part of this process, we may:
- Send you SMS text messages, email alerts, or telephone calls when someone reports finding your pet.
- Provide relevant contact or pet information to first responders, animal control agencies, animal shelters, rescue organizations, veterinary professionals, or others who are assisting with the recovery and reunification of your pet.
- Allow our call-center representatives to share contact information that you have chosen to make publicly visible on your pet’s profile with a person who has found your pet.
You can control which contact information is displayed publicly on your pet’s profile. If you do not want particular contact information displayed or disclosed to a person who finds your pet, mark that information as private. See our privacy settings information for additional details.
When you submit a lost-pet report, information included in that report may be displayed to other PetHub users and members of the public to help locate your pet. Others may share the report through social-media services, including Facebook, and publicly available report pages may appear in search-engine results.
We may also use information we collect from you for the following purposes:
- To personalize your experience and better respond to your individual needs
- To improve our website, products, and services based on information and feedback we receive
- To improve customer service and respond more effectively to support requests
- To process transactions, including pet-license purchases facilitated through PetHub for participating municipalities
- To administer contests, promotions, surveys, or other website features
- To send service-related, account-related, transactional, or marketing communications
We do not sell your personal information. We may disclose or transfer information to service providers and other third parties when necessary to operate our business, provide a product or service you requested, facilitate pet reunification, comply with legal obligations, or protect the rights, property, and safety of PetHub, our users, or others.
Processing Purchases and Providing Services
We contract with third parties that provide products and services on our behalf. These services may include payment processing, subscription management, product fulfillment, shipping, customer service, call-center operations, email delivery, website analytics, advertising, and marketing. In some cases, these service providers require access to information needed to perform their services.
When information is provided to a service provider for these purposes, we take reasonable steps to require that the information be handled securely and in accordance with applicable law and the provider’s obligations to us.
Our service providers may include:
- Authorize.net for payment processing
- Recurly for subscription purchases and management
- PayPal for payment processing
- ShipStation for shipping and fulfillment
- LiveAgent for customer-service chat, telephone, and support tickets
- Proof for social-proof notifications relating to sign-ups or purchases
- Shopify for ecommerce and purchases of tags, collars, and other products
- Mailchimp for email communications and marketing
Email and Account Communications
We may use the email address you provide to send information about your orders, company news, service updates, products, promotions, and other relevant information. We may also use your email address to:
- Alert you when a pet has been reported lost or found
- Confirm registration or changes to your PetHub account
- Confirm that a pet has been added or updated
- Confirm a purchase or change in service level
- Send other important service and account notifications
You may unsubscribe from marketing emails by using the unsubscribe link included in those messages or by contacting us. Certain operational, security, account, and lost-pet notifications are essential to the services we provide and cannot be disabled while your account remains active.
How Do We Protect Your Information?
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information when you place an order, access your account, or use our services.
Sensitive payment information is transmitted using Secure Socket Layer technology and processed by our authorized payment providers. Access to payment systems is limited to individuals and service providers that require access to perform their responsibilities and that are obligated to maintain the confidentiality of the information.
PetHub does not store complete credit-card numbers on its servers. We may retain limited payment information, such as the final four digits of a card number and the card’s expiration date, to assist with account and transaction management.
No method of transmission over the internet or method of electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information submitted to or maintained by our services.
How Can You Control Your Information?
When you submit information through PetHub.com, you may be given options to control how the information is used and which information appears publicly on your pet’s profile. You may also be asked to consent to certain types of communications.
You can review and update much of your account, pet-profile, and emergency contact information by signing in to your account. You may opt out of marketing emails by using the unsubscribe link in an email or by contacting us at support@pethub.com.
Your Right to Withhold or Withdraw Information
You may access many areas of our website without providing personal information. However, certain information is required to create a PetHub account, maintain a pet profile, use a PetHub digital identification product, or enable lost-pet reunification services.
You may update or delete much of the information in your pet profile and emergency contact records. We may retain information that is required to provide our services, complete transactions, meet legal obligations, resolve disputes, prevent fraud, enforce agreements, or maintain appropriate business records.
Many categories of email may be discontinued by selecting the unsubscribe link at the bottom of the message or by contacting us. Essential system messages, security notifications, transactional communications, and alerts that are integral to the operation of your account or the recovery of your pet may not be subject to an opt-out.
If you do not accept these terms, please do not create or use a PetHub account. Existing account holders may contact us to request account deletion, subject to any information we are required or permitted to retain.
Do We Use Cookies?
Yes. Cookies are small files that a website or its service provider stores on your device through your web browser, when permitted. Cookies allow websites and service providers to recognize your browser and remember certain information.
We may use cookies and similar technologies to:
- Remember your preferences for future visits
- Maintain account and session functionality
- Understand website traffic and user interactions
- Improve our website, services, and customer experience
- Measure the performance of advertising and marketing activities
You may configure your browser to warn you when a cookie is being sent or to refuse some or all cookies. If you disable cookies, some website features may not function properly.
Google Services and Advertising
Google and other third-party providers may use cookies or similar technologies in connection with analytics, advertising, security, and other services provided on PetHub.com. Information collected by these providers is governed by their respective privacy policies.
You can learn more about Google’s privacy practices and available advertising controls by visiting Google’s Privacy Policy.
Google reCAPTCHA
We use Google reCAPTCHA to help protect our website from spam, fraudulent registrations, and automated abuse. reCAPTCHA may collect information such as your IP address, browser characteristics, device information, and interactions with the website to determine whether a request is being made by a person or an automated system.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Do We Disclose Information to Outside Parties?
As described above, we may share information when reasonably necessary to help recover and reunite a lost pet. We may also share information with trusted service providers that assist us in operating our website, processing transactions, conducting our business, communicating with users, or delivering products and services.
We may disclose information when we believe disclosure is reasonably necessary to:
- Comply with a law, regulation, subpoena, court order, or legal process
- Enforce our policies, agreements, or terms
- Investigate or prevent fraud, abuse, or security incidents
- Protect the rights, property, or safety of PetHub, our users, or others
We may provide aggregated or de-identified information that does not reasonably identify an individual to third parties for analytics, advertising, marketing, research, or other lawful purposes.
Third-Party Links
Our website and email communications may contain links to third-party websites, products, or services. These third parties maintain their own privacy policies and practices. PetHub is not responsible for the content, security, or privacy practices of third-party websites. We nevertheless seek to protect the integrity of our website and welcome feedback about linked services.
California Privacy Rights
California residents may have rights regarding their personal information under applicable California law. These rights may include the right to request access to, correction of, or deletion of certain personal information and the right to receive information about how personal information is collected, used, and disclosed.
PetHub does not sell personal information in exchange for monetary compensation. To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before processing a request, and certain exceptions may apply.
Children’s Privacy
PetHub’s website, products, and services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Scope of This Policy
This Privacy Policy applies to information collected through PetHub’s websites and online services. It does not necessarily apply to information collected independently by third parties or through activities that are not operated by PetHub.
Terms and Conditions
PetHub endeavors to operate its services reliably, with a goal of 99.9% availability (see also status.pethub.com). By using our website, products, or services, you acknowledge that PetHub’s systems and the systems of its service providers may occasionally become unavailable because of maintenance, technical problems, events outside our control, or other circumstances.
PetHub does not warrant or guarantee that its products or services will produce a particular result in every circumstance. Statements about the effectiveness of our products and services are based on the general experiences of our users and do not guarantee an individual outcome.
To the extent permitted by law, you agree to hold PetHub, Inc. harmless from claims arising from your use or misuse of its products and services. If you do not accept these terms, you may stop using the services and request deletion of your account. Refunds for unused services or physical products in new condition may be available in accordance with applicable PetHub refund policies.
PetHub is committed to maintaining a helpful, respectful community. We reserve the right to suspend or terminate an account, membership, or subscription, or to refuse service, for any lawful reason, including fraud, abuse, harassment, misuse of our services, or violation of these terms.
Posts or reports that are fraudulent, misleading, abusive, or related to an unresolved pet-ownership dispute may be removed, disabled, or deleted. If PetHub terminates a paid membership or subscription for reasons other than misconduct or misuse, PetHub may refund the unused portion of the service, as appropriate.
Orders for physical products purchased directly from PetHub.com are generally processed and shipped within five business days. Delivery times may vary based on product availability, carrier performance, destination, holidays, weather, and other circumstances.
Your Consent
By accessing or using our website, products, or services, you acknowledge this Privacy Policy and Terms and Conditions.
Changes to This Policy
We may revise this Privacy Policy and Terms and Conditions periodically. If we make changes, we will publish the revised policy on this page and update the modification date below. Changes become effective when posted unless otherwise stated.
This policy was last modified on July 18, 2026.
Contacting Us
For questions about this Privacy Policy and Terms and Conditions, or to submit a privacy-related request, contact us at:
PetHub, Inc.1250 N. Wenatchee Avenue, Suite H-124
Wenatchee, Washington 98801
United States
Telephone: 866-795-8440, option 4
Email: support@pethub.com
Website: Contact PetHub
Office hours are Monday thru Friday, 9:00 a.m. to 5:00 p.m. Pacific Time (excluding U.S. holidays). The Found Pet Hotline is available 24 hours a day, seven days a week.