Getting More of My Pet's Info to Show-Up When Scanned

By design you can turn on and turn off what information you show when your pet's profile is viewed through their ID tag. Our 24x7 call center has access to all of this data so it is OK to hide the information and show it only when you know your pet is missing.
First and foremost, we rely on you having an up-to-date profile about you, the "pet parent."  You can update your information by visiting (or clicking the "My Account" link at the top of the page on  (Note: you must be logged in for this to work).  Enter all of your information to help us help your pet when he or she is found.
Next, update your pet's profile to hide / show its information:
  1. Log into your account (
  2. Click on the Edit box in the upper-right corner of your pet's profile (see Figure 1)
  3. Update your pet's information and click the "Save Profile & Edit Privacy Settings" button at the bottom of the page
  4. Check all of the boxes of what you'd like to show when your pet's tag is scanned
  5. Click the "Save Settings" button -- that's it!
Next time your pet's tag is scanned, it will show the fields you've selected.
Please let us know if you have further questions!
- PetHub Support